Privacy

1. Who we are

ChannelHawk AI ("ChannelHawk", "we", "us") operates the analytics platform accessible at channelhawk.ai. Our registered business address is 8430 Charter Club Circle, Suite 6, Fort Myers, FL 33919, United States. Questions about this policy can be directed to hello@channelhawk.ai.

2. Data we collect on this website

The public marketing site (channelhawk.ai) has no forms. We receive only what you choose to send us by email — for example a demo request:

• Name
• Email address
• Company name (optional)
• Your message

We do not place third-party tracking cookies or analytics scripts on the marketing site. Standard server access logs (IP address, timestamp, URL) are retained for up to 30 days for security purposes.

3. Platform data — PII minimization by design

The ChannelHawk platform connects to your Shopify, Amazon, and QuickBooks accounts to ingest order, product, and financial data. We have deliberately designed our ingestion pipelines to minimize the personal information we handle:

• What we store from orders: zip/postal code, city, state/province, and country only. These geographic fields are sufficient for regional analytics.
• What we never request or store: customer names, email addresses, phone numbers, and full street addresses are intentionally excluded from our API requests and are never written to our databases.
• Geographic fields are encrypted at rest using AES-256-CBC via our field-level encryption layer, with HMAC-SHA256 blind indexes for querying.

This architecture means ChannelHawk is not a data warehouse for your customer PII — it is an analytics layer that operates on aggregated, anonymized metrics.

4. Support messages

Messages submitted through the in-app support system are encrypted at rest (AES-256-CBC) and accessible only to authorized ChannelHawk staff under role-based access controls. We use support data solely to respond to your requests and to improve the service.

5. AI providers

ChannelHawk uses large language models (Anthropic Claude, OpenAI GPT-4o) to generate analytics reports and insights. We send only aggregated, anonymized metrics to these providers — for example, "total revenue this month by region" — never individual order records or customer identifiers. Our prompts are constructed to strip any tenant-identifying information before transmission. These commitments cover AI that runs on ChannelHawk’s keys or your workspace’s own API keys. If you connect your own Claude or ChatGPT account — through our desktop app or the Claude and ChatGPT connectors — that provider’s terms for your account apply instead, including its training settings.

6. Subprocessors

We rely on the following third-party subprocessors to deliver the service:

7. Data retention

• Emails and demo requests: Retained as long as necessary to respond to your inquiry, then deleted.
• Platform data: Retained per your client agreement. Upon cancellation, all tenant data is deleted within 30 days.
• Server logs: Retained for up to 30 days, then automatically purged.

8. Your rights

Depending on your jurisdiction, you may have the right to access, correct, or request deletion of personal data we hold about you. To exercise any of these rights, email us at hello@channelhawk.ai. We will respond within 30 days.

EU and UK residents: ChannelHawk processes data in compliance with GDPR. Standard Contractual Clauses are available on request via our Data Processing Agreement.

9. Security

We protect your data using AES-256-CBC field-level encryption at rest, TLS 1.2+ for all data in transit, per-tenant database isolation, role-based access controls, and structured access logging. We conduct regular security reviews of our infrastructure and subprocessors.

10. Changes to this policy

If we make material changes to this policy, we will notify active platform users by email at least 14 days before the changes take effect. The effective date at the top of this page will always reflect the current version.

11. Contact

Privacy questions or requests:
hello@channelhawk.ai
ChannelHawk AI, LLC · 8430 Charter Club Circle, Suite 6 · Fort Myers, FL 33919 · United States