# ChannelHawk AI

> Connected business intelligence for multi-channel commerce. ChannelHawk joins
> commerce, accounting, advertising and analytics data into one reconciled view,
> answers plain-language questions about it, and produces a ranked list of
> recommended actions. It also offers an AI customer-support assistant grounded
> in the business’s own approved policies and documentation.

ChannelHawk AI is sold as two products on one shared platform:

- **ChannelHawk Insights** — one reconciled view of the business, plain-language
  questions answered with the numbers and their sources, and a prioritised list of
  actions with estimated impact. For owners, operators and marketing managers.
- **ChannelHawk Support** — an AI customer-support assistant that answers only from
  the customer’s approved knowledge, applies guardrails, and hands off to a human
  rather than guessing. For support leads and service teams.
- **ChannelHawk Platform** — the shared connection, permission and AI layer both
  products are built on.

## Integrations

Live today: Shopify, Amazon Seller Central, QuickBooks Online, Google Ads, Meta Ads, Pinterest Ads, Google Analytics 4, Klaviyo.

Coming next (in active development or on the roadmap): WooCommerce, eBay, Walmart Marketplace, Etsy, BigCommerce, TikTok Shop, Xero, Zoho Books, Sage, FreshBooks, Amazon Ads, TikTok Ads, Microsoft Ads, Google Search Console.

Only the connectors named as live have a shipping integration. Connectors marked "Coming next" on the site are roadmap items, not available capabilities.

## Data handling

- Connections use each platform’s official authorization flow, request the narrowest access the platform allows, and are revocable at any time.
- Business data is never used to train AI models when the AI runs on ChannelHawk’s keys or the workspace’s own API keys. AI providers receive anonymized, aggregated metrics rather than customer records.
- When a customer connects their own Claude or ChatGPT account (the desktop app or the Claude and ChatGPT connectors), that provider’s terms for their account apply, including its training settings.
- From orders, only the ship-to zip/postal code, city, state/province and country are stored — no customer names, emails, phone numbers or street addresses.
- Encrypted in transit and at rest. A database per workspace.
- A data processing agreement covering sub-processors, international transfers and data subject rights is published at https://channelhawk.ai/dpa.

## Pricing

Flat monthly pricing, published at https://channelhawk.ai/pricing. Every paid plan has a 7-day free trial; annual billing gives two months free. No percentage of revenue, no per-connector charge, no setup fee.

- Insights: $149/month billed monthly, or $124/month billed annually ($1,490/year); 7-day free trial.
- Support: $249/month billed monthly, or $208/month billed annually ($2,490/year); 7-day free trial.
- Insights Pro: $399/month billed monthly, or $333/month billed annually ($3,990/year); 7-day free trial.
- Enterprise: priced on request, to your volume and connectors; no trial — scoped in a conversation.

## Pages

- [Home](https://channelhawk.ai): what ChannelHawk is and who it is for.
- [Insights](https://channelhawk.ai/insights): the reporting and recommendation product.
- [Support](https://channelhawk.ai/support): the AI customer-support product.
- [Solutions](https://channelhawk.ai/solutions): fit for multi-channel brands, business owners and agencies.
- [Integrations](https://channelhawk.ai/integrations): every connector and its current status.
- [Pricing](https://channelhawk.ai/pricing): plans, monthly and annual prices, comparison table and FAQ.
- [Security](https://channelhawk.ai/security): access model, encryption, and what we never do.
- [Book a demo](https://channelhawk.ai/demo): request a 30-minute walkthrough on your own data.
- [Privacy](https://channelhawk.ai/privacy): the privacy policy.
- [Terms](https://channelhawk.ai/terms): the terms of service.
- [DPA](https://channelhawk.ai/dpa): the data processing agreement.

## Optional

- [Full text for language models](https://channelhawk.ai/llms-full.txt): every page's copy in one Markdown file
- [Sign in](https://app.channelhawk.ai): the ChannelHawk app

## Contact

Demos and sales: https://channelhawk.ai/demo or hello@channelhawk.ai
Security questions: security@channelhawk.ai