Buy the product you need. Add the other when you need it.
Flat monthly pricing, and a 7-day free trial on every plan. No percentage of revenue, no charge that grows just because you did.
Plans
Insights
Owners who need one clear view
$149 /mo
$124 /mo, billed annually $1,490 a year
7-day free trial
- 5 connected accounts
- 3 seats
- Dashboards & connected data
- Ask ChannelHawk
- Email support
Support
Teams answering the same questions daily
$249 /mo
$208 /mo, billed annually $2,490 a year
7-day free trial
Works on its own or alongside Insights.
- Commerce + knowledge connections
- 5 seats
- AI customer assistant
- 500 included resolutions/mo
- Priority support
Insights Pro
Operators who need to know what to do next
$399 /mo
$333 /mo, billed annually $3,990 a year
7-day free trial
Everything in Insights, plus:
- Unlimited connected accounts
- 10 seats
- Recommendations & alerts
- Forecasting & deeper analysis
- Priority support
Enterprise
Businesses running both products at scale
Let’s talk
Priced to your volume and connectors.
Everything in Insights Pro and Support, plus:
- Volume seats and resolutions
- Onboarding and a named contact
- Custom connectors
- Priority support
Agencies & multiple businesses
Managing several accounts? Per-client pricing and partner terms are different. Talk to us →
What’s not in the price
Nothing. No setup fee, no percentage of revenue, no per-connector charge. Additional support resolutions beyond your plan are billed at $0.75 each and shown in your account before you’re charged.
What each plan includes
| Capability | Insights | Support | Insights Pro | Enterprise |
|---|---|---|---|---|
| Connected accounts | 5 | Commerce + knowledge | Unlimited | Unlimited |
| Seats | 3 | 5 | 10 | 15 |
| Dashboards & connected data | ✓ Included | — Not included | ✓ Included | ✓ Included |
| Ask ChannelHawk | ✓ Included | — Not included | ✓ Included | ✓ Included |
| Recommendations & alerts | — Not included | — Not included | ✓ Included | ✓ Included |
| Forecasting & deeper analysis | — Not included | — Not included | ✓ Included | ✓ Included |
| AI customer assistant | — Not included | ✓ Included | — Not included | ✓ Included |
| Included resolutions / month | — Not included | 500 | — Not included | 1,000 |
| Support | Priority | Priority | Priority + onboarding |
Common questions
Can I buy Support without Insights?
Yes. They’re separate products with separate pricing. Most customers start with one.
Does the price change as my business grows?
No. Your plan is a flat monthly fee. It changes when you choose a different plan, not when you have a good quarter.
What happens after the demo?
We send you a short written summary of what we found, whether or not you buy. If you want to go ahead, you start a 7-day free trial — no card to begin, and nothing charged until you choose a plan.
How long does setup take?
Most accounts connect in under ten minutes and show real data the same day. Support takes longer — plan a few days to review and approve your answer library.
Can I cancel?
Monthly plans cancel at the end of the billing period. Annual plans run to the end of the term. Your data is exportable at any time, and deleted on request.
Do you offer a discount for annual billing?
Yes — two months free on any plan paid annually.
Not sure which one you need?
Book 30 minutes. We connect one account live, and tell you which product answers the problem you actually have.